Business as a service multi-layer governance architecture. (Les entreprises comme des architectures de gouvernance multi-couches)

Due to the renewed globalised economical environment and the market evolution (mass customization, sustainability requirements...) the call for developing productservice strategy becomes a major stake, leading industrial companies to set collaborative business organizations and develop business services. This trend has been favored by the large-scale IT environment provided by the web 2.0 and by the development of interoperable and rather agile IT technologies based on services leading to SOA-based information systems reorganization. At the same time, lean and six sigma theories have also been used in industries to improve the industrial process itself so that profitability, quality and reputation are increased. As a new economical and technical model, Cloud Computing has generated a tremendous amount of interest and excitement in recent years as it gives a new and useful way to address IT challenges To achieve the primary goals of these technologies, concepts and models, an efficient industrial organization governance method is necessary. We propose a flexible, efficient, low cost monitoring strategy, it can couple the different layers of economic ecosystem (including business strategies, business/industrial/IT services, execution platforms and infrastructure means) it can overcome existing industrial governance architectures’ limits (most of them are rather “fixed” and lack agility, overall perspective governance as they have unilateral perspective), and it could drive the industry towards better practices, improve ability of enterprises to cope with changes from both a technical and an organizational point of view, as well as reinforce external and internal collaborative work of enterprises. Key-Words: Service-Oriented Architecture – Cloud Computing – Business as a Service – Governance in Multi-Cloud – Non Functional Property – Service Oriented Industrial Organization – Product Service System – Lean Thinking – Quality of Service – Service Level Agreement Cette thèse est accessible à l'adresse : http://theses.insa-lyon.fr/publication/2014ISAL0027/these.pdf © [J. Li], [2014], INSA de Lyon, tous droits réservés Business as a Service Multi-layer Governance Architecture Juan LI / Thèse en Infomath / 2014 / Institut national des sciences appliquées de Lyon 4 Acknowledgements Without the support of many people this dissertation would not have been possible. Therefore, I would like to acknowledge their support throughout three and